Tardugno, Anthony F. <br/><br/>
IT services   costs, metrics, benchmarking, and marketing /   [electronic resource] :  
Anthony F. Tardugno, Thomas R. DiPasquale, Robert E. Matthews. 
 - Upper Saddle River, N.J. :   Prentice Hall PTR,   c2000. 
 - xvii, 201 p. :   ill. ;   25 cm. 
 - Enterprise computing series .
<br/><br/>Includes bibliographical references and index. 
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<br/><br/><br/>Electronic reproduction.  <br/>Boston, MA :  <br/>Safari,  <br/>2000.  <br/>Available via World Wide Web. 
<br/><br/><br/>Mode of access: World Wide Web. 
<br/><br/>Made available through: Safari Books Online, LLC. 
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer industry--Customer services.<br/>Computer service industry.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HD9696.67.A2  / T37 2000 
<br/><br/><label>Dewey Class. No.: </label>004/.068/8