IT services costs, metrics, benchmarking, and marketing - Tardugno, Anthony F.; DiPasquale, Thomas R.; Matthews, Robert E.; Safari eBooks (Upper Saddle River, N.J. : Prentice Hall PTR, 2000)
Includes bibliographical references and index.
Available also in a print edition.
Electronic reproduction.
Mode of access: World Wide Web.
Made available through: Safari Books Online, LLC.
Keywords: Computer industry -- Customer services; Computer service industry; Electronic books