Potter, Neil S. <br/><br/>
Making process improvement work   a concise action guide for software managers and practitioners /   [electronic resource] :  
Neil S. Potter, Mary E. Sakry ; [foreword by Karl Wiegers]. 
 - Boston :   Addison-Wesley,   c2002. 
 - xv, 169 p. :   ill. ;   24 cm. 
<br/><br/>Includes bibliographical references (p. 161-165) and index. 
<br/><br/>
<br/><br/><br/>Electronic reproduction.  <br/>Boston, MA :  <br/>Safari,  <br/>2002.  <br/>Available via World Wide Web. 
<br/><br/><br/>Mode of access: World Wide Web. 
<br/><br/>Made available through: Safari Books Online, LLC. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer software--Development.<br/>Computer software--Quality control.<br/>Software measurement.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>QA76.76.S65  / P68 2002 
<br/><br/><label>Dewey Class. No.: </label>005.1/068