IT service management best practices  [electronic resource] : using IBM SmartCloud control desk / 
 Information technology service management best practices using International Business Machines SmartCloud control desk 
Bo Batty ... [et al.]. 
 - 1st ed. 
 - Poughkeepsie, NY :  IMB Corp., International Technical Support Organization,  2013. 
 - 1 online resource (1 v.) :  ill. 
 - IBM redbooks .
 - IBM redbooks. .
<br/><br/> Number on resource description page: SG24-8095-00. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Source: </label>CL0500000472  Safari Books Online 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>SmartCloud
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology projects--Management.<br/>Electronic data interchange.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.