Quality customer service how to win with the customer - Martin, William B.; Safari eBooks (Menlo Park, CA : Crisp Publications, 2001)
Includes bibliographical references (p. 107).
Available also in a print edition.
Electronic reproduction.
Mode of access: World Wide Web.
Made available through: Safari Books Online, LLC.
Keywords: Customer relations -- Programmed instruction; Customer services -- Programmed instruction; Electronic books