Albrecht, Karl,  1941- <br/><br/>
Customer service management  teams and quality /  [electronic resource] : 
Karl Albrecht. 
 - Alexandria, Va. :  American Society for Training & Development,  1999. 
 - 12 p. 
 - Info-line .
 - Safari Books Online. .
<br/><br/>Includes bibliographical references. 
<br/><br/><br/>Electronic reproduction. <br/>Boston, Mass. : <br/>Safari Books Online <br/>2005. <br/>Mode of access: World Wide Web. <br/>Available to subscribing institutions. 
<br/><br/><label>Source: </label>CL0500000001  Safari Books Online 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Customer services--Evaluation.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.