TY  - BOOK
AU  - Albrecht,Karl
AU  - Stone,Ronnie D.
ED  - Safari eBooks.
TI  - Customer service management: teams and quality 
PY  - 1999///
KW  - Customer services
KW  - Management
KW  - Evaluation
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references; Electronic reproduction; Boston, Mass.; Safari Books Online; 2005; Mode of access: World Wide Web; Available to subscribing institutions
UR  - http://ezproxy.alfaisal.edu/login?url=http://academic.safaribooksonline.com/?uiCode=sdl&xmlId=759901
ER  -