Jayaswal, Bijay K.,  1949- <br/><br/>
Understanding customer needs  software QFD and the voice of the customer /  [electronic resource] : 
At top of t.p.:  The design for trustworthy software compilation 
by Bijay K. Jayaswal, Peter C. Patton, with Richard E. Zultner. 
 - Upper Saddle River, N.J. :  Prentice Hall,  2007 
 - Short cut .
 - Safari Books Online. .
<br/><br/> "This article is an adaptation of chapter 11 from the book Design for trustworthy software by Bijay K. Jayaswal and Peter C. Patton (0-13-187250-8, Prentice Hall)" --Cover. 
<br/><br/><br/>Electronic reproduction. <br/>Boston, Mass. : <br/>Safari Books Online <br/>2006. <br/>Mode of access: World Wide Web. <br/>Available to subscribing institutions. 
<br/><br/><label>ISBN: </label>9780132351348 013235134X 
<br/><br/><label>Source: </label>CL0500000009  Safari Books Online 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer software--Development.<br/>Computer software--Quality control.<br/>Quality function deployment.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.