TY  - BOOK
AU  - Jayaswal,Bijay K.
AU  - Patton,Peter C.
AU  - Zultner,Richard E.
AU  - Jayaswal,Bijay K.
ED  - Safari eBooks.
TI  - Understanding customer needs: software QFD and the voice of the customer 
SN  - 9780132351348
PY  - 2007///
KW  - Computer software
KW  - Development
KW  - Quality control
KW  - Quality function deployment
KW  - Electronic books
KW  - local
N1  - "This article is an adaptation of chapter 11 from the book Design for trustworthy software by Bijay K. Jayaswal and Peter C. Patton (0-13-187250-8, Prentice Hall)" --Cover; Electronic reproduction; Boston, Mass.; Safari Books Online; 2006; Mode of access: World Wide Web; Available to subscribing institutions
UR  - http://ezproxy.alfaisal.edu/login?url=http://academic.safaribooksonline.com/?uiCode=sdl&xmlId=9780132351348
ER  -