Open services innovation rethinking your business to grow and compete in a new era / [electronic resource] :
Henry Chesbrough.
- 1st ed.
- San Francisco, CA : Jossey-Bass, c2011.
- 1 online resource (xiii, 242 p.) : ill.
Includes bibliographical references and index.
CL0500000103 Safari Books Online
Customer services. Technological innovations. Diffusion of innovations.