TY  - BOOK
AU  - Kenett,Ron
AU  - Salini,Silvia
AU  - Nicolini,Giovanna
AU  - Dalla Valle,Luciana
AU  - Bonanomi,Andrea
AU  - Cantaluppi,Gabriele
AU  - Biffignandi,Silvia
AU  - Furlan,Roberto
AU  - Martone,Diego
AU  - Ograjen(caron)sek,Irena
AU  - Gal,Iddo
AU  - Mattei,Alessandra
AU  - Rubin,Donald B.
AU  - Riani,Marco
AU  - Torti,Francesca
AU  - Zani,Sergio
AU  - Mealli,Fabrizia
AU  - Pacini,Barbara
AU  - Perruca,Giovanni
AU  - Fienberg,Stephen E.
AU  - Manrique-Vallier,Daniel
AU  - Iannario,Maria
AU  - Piccolo,Domenico
AU  - De Battisti,Francesca
AU  - Galimberti,Giuliano
AU  - Soffritti,Gabriele
AU  - Boari,Giuseppe
AU  - Ferrari,Pier Alda
AU  - Barbiero,Alessandro
AU  - Solaro,Nadia
AU  - Grilli,Leonardo
AU  - Rampichini,Carla
AU  - Deldossi,Laura
AU  - Zappa,Diego
AU  - Milioli,Maria Adele
AU  - Morlini,Isabella
AU  - Iacus,Stefano Maria
ED  - Safari eBooks.
TI  - Modern analysis of customer surveys: with applications using R 
T2  - Statistics in practice
PY  - 2012///
KW  - Consumer satisfaction
KW  - Research
KW  - Statistical methods
KW  - Evaluation
KW  - Consumers
KW  - Data processing
KW  - Sampling (Statistics)
KW  - Surveys
KW  - Application software
KW  - R (Computer program language)
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Standards and classical techniques in data analysis of customer satisfaction surveys; Silvia Salini and Ron S Kenett  --; The ABC annual customer satisfaction survey; Ron S Kenett and Silvia Salini --; Census and sample surveys; Giovanna Nicolini and Luciana Dalla Valle --; Measurement scales; Andrea Bonanomi and Gabriele Cantaluppi --; Integrated analysis; Silvia Biffignandi --; Web surveys; Roberto Furlan and Diego Martone --; The concept and assessment of customer satisfaction; Irena Ograjen(breve)sek and Iddo Gal --; Missing data and imputation methods; Alessandra Mattei, Fabrizia Mealli and Donald B. Rubin --; Outliers and robustness for ordinal data; Marco Riani, Francesca Torti and Sergio Zani --; Statistical inference for causal effects; Fabrizia Mealli, Barbara Pacini and Donald B. Rubin --; Bayesian networks applied to customer surveys; Ron S. Kenett, Giovanni Perruca and Silvia Salini --; Log-linear model methods; Stephen E. Fienberg and Daniel Manrique-Vallier --; CUB models: statistical methods and empirical evidence; Maria Iannario and Domenico Piccolo --; The Rasch model; Francesca De Battisti, Giovanna Nicolini and Silvia Salini --; Tree-based methods and decision trees; Giuliano Galimberti and Gabriele Soffritti --; PLS models; Giuseppe Boari and Gabriele Cantaluppi --; Nonlinear principal component analysis; Pier Alda Ferrari and Alessandro Barbiero --; Multidimensional scaling; Nadia Solaro --; Multilevel models for ordinal data; Leonardo Grilli and Carla Rampichini --; Quality standards and control charts applied to customer surveys; Ron S. Kenett, Laura Deldossi and Diego Zappa --; Fuzzy methods and satisfaction  indices; Sergio Zani, Maria Adele Milioli and Isabella Morlini --; An introduction to R457; Stefano Maria Iacus
UR  - http://ezproxy.alfaisal.edu/login?url=http://academic.safaribooksonline.com/?uiCode=sdl&xmlId=9780470971284
ER  -