TY - BOOK AU - Snyder,Mike AU - Steger,Jim AU - Landers,Brendan ED - Safari eBooks. TI - Microsoft Dynamics CRM 2011 step by step T2 - Step by step PY - 2011/// KW - Microsoft CRM KW - Customer relations KW - Management KW - Computer programs KW - Data processing KW - Electronic books KW - local N1 - Includes index UR - http://ezproxy.alfaisal.edu/login?url=http://academic.safaribooksonline.com/?uiCode=sdl&xmlId=9780735659445 ER -