Snyder, Mike Working with Microsoft Dynamics CRM 2011 [electronic resource] / Mike Snyder, Jim Steger, Kristie Reid. - Redmond, Wash. : Microsoft Press, c2011. - 1 online resource (xxx, 587 p.) : ill. Includes index. ISBN: Source: CL0500000102 Safari Books Online Subjects--Uniform Titles: Microsoft CRM. Subjects--Topical Terms: Customer relations--Management--Computer programs.Customer relations--Data processing--Computer programs. Index Terms--Genre/Form: Electronic books.