Stanton, Anne A. <br/><br/>
Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours  [electronic resource] / 
 Teach yourself Microsoft Dynamics CRM 4 in 24 hours 
Anne Stanton. 
 - Indianapolis, Ind. :  Sams,  c2010. 
 - 1 online resource (xiii, 459 p.) :  ill. 
 - Sams teach yourself in 24 hours .
 - Sams teach yourself in 24 hours series. .
<br/><br/> Description based on print version record.  Includes index. 
<br/><br/>What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework. 
<br/><br/><label>ISBN: </label>9780768689754 0768689759 
<br/><br/><label>Source: </label>CL0500000065  Safari Books Online 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Microsoft CRM.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Data processing.<br/>Relationship marketing.<br/>Management information systems.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.