TY  - BOOK
AU  - Stanton,Anne A.
ED  - Safari eBooks.
TI  - Sams teach yourself Microsoft Dynamics CRM 4 in 24 hours
T2  - Sams teach yourself in 24 hours
SN  - 9780768689754
PY  - 2010///
KW  - Microsoft CRM
KW  - Customer relations
KW  - Data processing
KW  - Relationship marketing
KW  - Management information systems
KW  - Electronic books
KW  - local
N1  - Description based on print version record; Includes index; What is Microsoft Dynamics CRM? -- The basics : the CRM functionality vocabulary -- The business roadmap -- Infrastructure choices -- Security -- Managing leads -- The account in more detail -- The sales funnel -- Marketing campaigns -- Entering data as a salesperson -- Configuring your interaction with Microsoft Dynamics CRM -- Contacts and activity capture -- Emailing from Microsoft Dynamics CRM -- World mail merge -- Outlook integration -- Workflow : creating simple workflow -- Support management -- Contracts, cases, tickets, and capturing time -- Scheduling -- Utilizing the power of Microsoft Excel with CRM data -- Reporting -- Integration to the other applications -- Microsoft Dynamics CRM utilities you can add -- Microsoft Dynamics CRM as a development framework
UR  - http://ezproxy.alfaisal.edu/login?url=http://academic.safaribooksonline.com/?uiCode=sdl&xmlId=9780768689754
ER  -