Spector, Robert,  1947- <br/><br/>
The Nordstrom way to customer service excellence  the handbook for becoming the "Nordstrom" of your industry /  [electronic resource] : 
Robert Spector, Patrick McCarthy. 
 - 2nd ed. 
 - Hoboken, N.J. :  Wiley,  c2012. 
 - 1 online resource (xvi, 224 p.) :  ill. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Source: </label>CL0500000167  Safari Books Online 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Nordstrom (Firm)--Management.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States.<br/>Department stores--Management.--United States
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.