Warranty fraud management : reducing fraud and other excess costs in warranty and service operations - Kurvinen, Matti, 1961-; T(uml)oyryl(uml)a, Ilkka, 1970-; Murthy, D. N. P.; Safari eBooks (Hoboken, New Jersey : John Wiley & Sons, 2016)
Description based on online resource; title from title page (viewed September 6, 2016).
Includes bibliographical references and index.
Keywords: Quality of products; Warranty; Products liability; Sales management; Electronic books