Making IT lean applying lean practices to the work of IT - Williams, Howard; Duray, Rebecca; Safari eBooks (Boca Raton, FL : CRC Press, 2013)
Introduction -- The work of IT -- The OM perspective -- The lean improvement model -- Lean problem solving : identifying and understanding problems -- Lean problem solving : identifying and managing solutions -- Lean IT service management -- Implementing and sustaining lean IT improvements -- Looking at lean IT.
Description based on print version record.
Includes bibliographical references.
Keywords: Software engineering -- Management; Information technology -- Management; Electronic data processing departments -- Management; Computer software -- Development -- Cost control; Lean manufacturing; Electronic books