Service design from insight to implementation - Polaine, Andrew; L(ostrok)vlie, Lavrans; Reason, Ben.; Thackara, John.; Safari eBooks (Brooklyn, N.Y. : Rosenfeld Media, 2013)
Description based on print version record.
"Foreword by John Thackara"--Cover.
Includes index.
Keywords: Customer services -- Management; Customer services -- Quality control; Electronic books