Built to love creating products that captivate customers / [electronic resource] :
Creating products that captivate customers
Peter Boatwright & Jonathan Cagan.
- 1st ed.
- San Francisco, Calif. : Berrett-Koehler Publishers, c2010.
- 1 online resource (xiii, 169 p.) : ill.
- A BK business book .
- BK business book. .
"The science of product emotion"--Cover.
Includes bibliographical references and index.
CL0500000125 Safari Books Online
New products--Psychological aspects. Product management. Customer relations--Management. Emotions.