Boatwright, Peter.

Built to love creating products that captivate customers / [electronic resource] : Creating products that captivate customers Peter Boatwright & Jonathan Cagan. - 1st ed. - San Francisco, Calif. : Berrett-Koehler Publishers, c2010. - 1 online resource (xiii, 169 p.) : ill. - A BK business book . - BK business book. .

"The science of product emotion"--Cover.

Includes bibliographical references and index.



CL0500000125 Safari Books Online


New products--Psychological aspects.
Product management.
Customer relations--Management.
Emotions.


Electronic books.