Lean sigma methods and tools for service organizations the story of a cruise line transformation - Motwani, Jaideep; Ptacek, Rob.; Fleming, Richard; Safari eBooks (New York : Business Expert Press, 2012)
Description based on print version record.
Includes bibliographical references and index.
Keywords: Six sigma (Quality control standard); Lean manufacturing; Service industries -- Quality control; Cruise lines -- Quality control; Electronic books