Zoller, Kim, <br/><br/>
You said what?! :  the biggest communication mistakes professionals make / 
 Biggest communication mistakes professionals make 
Kim Zoller and Kerry Preston. 
 -  [2015] 
 - 1 online resource (1 volume) :  illustrations 
<br/><br/> "A confident communicator's guide"--Cover. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Not being on your a-game -- Not beginning with the end in mind -- Not knowing your personal brand -- Not managing perceptions -- Not connecting and building relationships -- Not making appropriate small talk -- Meltdown of communication through technology use -- Not managing your social networking -- Lack of awareness of communication stallers and stoppers -- Making assumptions -- Not focusing on the details -- Not giving and receiving precise feedback -- Not adapting to different communication styles -- Not reacting professionally -- Bloopers and blunders: saying and doing the wrong thing -- Ask Kim & Kerry: answers to sticky situations -- Not communicating value -- Your action plan for continued success. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>Source: </label>CL0500000658  Safari Books Online 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication.<br/>Interpersonal communication.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.
<br/><br/><label>LC Class. No.: </label>HF5718