You said what?! : the biggest communication mistakes professionals make - Zoller, Kim; Preston, Kerry; Safari eBooks (Wayne, NJ : Career Press, Inc., 2015)
Not being on your a-game -- Not beginning with the end in mind -- Not knowing your personal brand -- Not managing perceptions -- Not connecting and building relationships -- Not making appropriate small talk -- Meltdown of communication through technology use -- Not managing your social networking -- Lack of awareness of communication stallers and stoppers -- Making assumptions -- Not focusing on the details -- Not giving and receiving precise feedback -- Not adapting to different communication styles -- Not reacting professionally -- Bloopers and blunders: saying and doing the wrong thing -- Ask Kim & Kerry: answers to sticky situations -- Not communicating value -- Your action plan for continued success.
Description based on online resource; title from title page (Safari, viewed October 14, 2015).
"A confident communicator's guide"--Cover.
Includes bibliographical references and index.
Keywords: Business communication; Interpersonal communication; Electronic books