IT service management : support for your ITSM foundation exam - Brewster, Ernest; Safari eBooks (Swindon, United Kingdom : BCS, the Chartered Institute for IT, 2016)
Description based on online resource; title from title page (Safari, viewed April 21, 2016).
First edition published 2009.
Includes index.
Keywords: Information technology -- Management -- Examinations -- Study guides; Information resources management -- Examinations -- Study guides; Support services (Management) -- Examinations -- Study guides; Electronic books