Definitive guide to IT service metrics - McWhirter, Kurt.; Gaughan, Ted.; Safari eBooks (Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012)
Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics.
Description based on print version record.
Includes bibliographical references.
Keywords: Software measurement; Computer service industry; Computer industry -- Customer services; Electronic books