It's all about relationships what ITIL doesn't tell you - Van Hove, S. D.; Mills, Kathy S.; Safari eBooks (Cambridgeshire, United Kingdom : IT Governance Publishing, 2013)
Description based on online resource; title from title page (viewed Sept. 18, 2013).
Includes bibliographical references.
Keywords: Information technology -- Management; Information technology -- Quality control -- Standards; Electronic books