Verma, Shalini. <br/><br/>
Soft skills for the BPO sector  [electronic resource] / 
 Soft skills for the business process outsourcing sector 
Shalini Verma. 
 - New Delhi :  Dorling Kindersley (India),  c2009. 
 - 1 online resource (247 p.) :  ill. 
<br/><br/> Title and author name taken from resource description page (viewed Apr. 17, 2012).  Imperfect: lacking t.p. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9788131773123 8131773124 
<br/><br/><label>Source: </label>CL0500000133  Safari Books Online 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Offshore outsourcing--India.<br/>Interpersonal relations.<br/>Communication in management.<br/>Business communication.<br/>Management.
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Electronic books.