TY  - BOOK
AU  - Kendall,Kay
AU  - Bodinson,Glenn
ED  - McGraw-Hill eBooks.
TI  - Leading the Malcolm Baldrige Way : : How World-Class Leaders Align Their Organizations to Deliver Exceptional Results / 
SN  - 9781259588679 (e-ISBN)
AV  - HD62.15 
U1  - 658.4/013  23
PY  - 2017///]
CY  - New York, N.Y. : 
PB  - McGraw-Hill Education, 
KW  - Corporate culture
KW  - Leadership
KW  - Malcolm Baldrige National Quality Award
KW  - Organizational effectiveness
KW  - Total quality management
KW  - Electronic books
KW  - local
N1  - Includes bibliographical references and index; Cover Page -- Title Page -- Copyright Page -- Contents -- Acknowledgments -- Foreword -- 1. An Introduction to Baldrige -- 2. Why Employee Engagement Matters -- 3. Organizational Culture and How It Impacts Employee Engagement -- 4. Drivers of Employee Engagement -- 5. Using Data to Drive Engagement -- 6. When You’re Already a Pretty Good Organization -- 7. Maintaining Momentum When Facing a Downturn -- 8. The Challenges of Being a Very Large Organization -- 9. The Challenges of Being a Very Small Organization -- 10. Getting All of the Senior Leaders on Board -- 11. Confronting a Culture of Entitlement -- 12. Employee Engagement and the Bottom Line -- 13. Common Characteristics of the Leaders of Baldrige Award-Winning Organizations -- 14. Lessons Learned About the Journey -- 15. Other Benefits of Preparing an Application—Teamwork and Leadership Development -- 16. Accelerating Excellence® -- Appendix A: Additional References and Resources -- Appendix B: Case Study: Unexpected Excellence at Kindred Nursing and Rehabilitation Mountain Valley -- Appendix C: The Baldrige Award Process -- Appendix D: Award-Winning Organizations Featured in This Book -- Afterword -- Notes -- Index -- About the Authors; Also available in print edition; Electronic reproduction.; New York, N.Y. :; McGraw Hill,; 2017.; Mode of access: World Wide Web.; System requirements: Web browser.; Access may be restricted to users at subscribing institutions
N2  - The definitive guide to implementing Baldrige Criteria in any organization-from the team that coached multiple Malcolm Baldrige Award winners
UR  - http://ezproxy.alfaisal.edu/login?url=http://accessengineeringlibrary.com/browse/leading-the-malcolm-baldrige-way-how-world-class-leaders-align-their-organizations-to-deliver-exceptional-results
ER  -