Hill, Alex 1972- creator Hill, Terry 1940- text Print books. enk Houndmills, Basingstoke, Hampshire New York Palgrave Macmillan 2012 3rd ed. monographic eng

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xxii, 778 p. : col. ill. ; 28 cm. "Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. New to this edition: - New chapters on CSR, Ethics and "Analyzing the Business" - Increased coverage of performance measurement - New coverage of six sigma and Taguchi - New section on lean management and improving operations - Increased coverage of MRP - Chapters on time and productivity, maintenance and new technology removed - The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management - All the chapters have been re-worked to make the content broader and the coverage deeper"-- Machine generated contents note: -- Managing OperationsOperations StrategyManaging People Corporate Social Responsibility and EthicsDesigning and Developing Services & ProductsDesigning Service Delivery SystemsDesigning Manufacturing ProcessesLocation and LayoutManaging CapacityOperations Scheduling & ExecutionManaging QualityManaging InventoryManaging the Supply ChainImproving Operations Analyzing a Business. Alex Hill & Terry Hill. Order of authors reversed from previous ed. Production management BUSINESS & ECONOMICS / Industries / Manufacturing Industries BUSINESS & ECONOMICS / Industries / Service Industries BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Operations Research BUSINESS & ECONOMICS / Production & Operations Management TS155 .H462 2012 658.5 BUS041000 BUS070050 BUS070080 BUS049000 BUS087000 0230362907 (pbk.) 9780230362901 (pbk.) 2012022512 DLC 120601 20161026150519.0 17327993