TY - BOOK AU - Hill,Alex AU - Hill,Terry TI - Operations management SN - 0230362907 (pbk.) AV - TS155 .H462 2012 U1 - 658.5 23 PY - 2012/// CY - Houndmills, Basingstoke, Hampshire, New York PB - Palgrave Macmillan KW - Production management KW - BUSINESS & ECONOMICS / Industries / Manufacturing Industries KW - bisacsh KW - BUSINESS & ECONOMICS / Industries / Service Industries KW - BUSINESS & ECONOMICS / Management KW - BUSINESS & ECONOMICS / Operations Research KW - BUSINESS & ECONOMICS / Production & Operations Management KW - Print books KW - local N1 - Order of authors reversed from previous ed; Machine generated contents note: -- Managing OperationsOperations StrategyManaging People Corporate Social Responsibility and EthicsDesigning and Developing Services & ProductsDesigning Service Delivery SystemsDesigning Manufacturing ProcessesLocation and LayoutManaging CapacityOperations Scheduling & ExecutionManaging QualityManaging InventoryManaging the Supply ChainImproving Operations Analyzing a Business N2 - "Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world. New to this edition: - New chapters on CSR, Ethics and "Analyzing the Business" - Increased coverage of performance measurement - New coverage of six sigma and Taguchi - New section on lean management and improving operations - Increased coverage of MRP - Chapters on time and productivity, maintenance and new technology removed - The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management - All the chapters have been re-worked to make the content broader and the coverage deeper"-- ER -