02189cam a2200325 i 4500 17618226 OSt 20161026150531.0 130208t20132013inua b 001 0 eng 2013001438 0133088774 (hardcover : alk. paper) 0133088855 9780133088779 (hardcover : alk. paper) 9780133088854 DLC eng DLC rda DLC pcc Alfaisal Main Library HD9980.5 .H345 2013 658 23 Haksever, Cengiz. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. xxii, 485 pages : illustrations ; 24 cm Includes bibliographical references and index. Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve. Business logistics. Service industries Management. Print books. local Render, Barry. lcc BOOKS 6263 6263 0 0 lcc 0 0 AU AU GEN 2014-12-30 1 HD9980.5 .H345 2013 AU0000000001056 2015-10-13 00:00:00 2015-10-06 642.00 2014-12-30 BOOKS