@book{6994,
	author = {Harkins, Philip J.},
	title = {Powerful conversations :},
	publisher = {McGraw-Hill,},
	year = {c1999.},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/toc/mh051/99026326.html}
}