02306cam a22003738i 4500 18490726 US-DLC 20161026150845.0 150212s2015 nyu 000 0 eng 2015003817 9781137467553 (paperback) DLC eng DLC rda pcc Alfaisal Main Library HM1106 .T46 2015 302 23 BUS041000 SOC025000 bisacsh Thompson, Neil, 1955- People skills / Neil Thompson. Fourth edition. 1505 pages cm Machine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice. "This new edition offers a comprehensive and up-to-date introduction to developing people skills. Written in an accessible and engaging style by leading author Neil Thompson, it is an essential read for students and practitioners of social work and all other helping professions"-- Interpersonal communication. Interpersonal relations. Problem solving. Self-management (Psychology) BUSINESS & ECONOMICS / Management. bisacsh SOCIAL SCIENCE / Social Work. bisacsh Print books. local Cover image http://www.netread.com/jcusers2/bk1388/553/9781137467553/image/lgcover.9781137467553.jpg lcc BOOKS 7657 7657 0 0 lcc 0 0 AU AU GEN 2015-11-19 1 1 HM1106 .T46 2015 AU0000000003144 2017-05-07 00:00:00 2017-04-18 265.00 2015-11-19 BOOKS