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1.	Image from Amazon.com	Implementing service quality based on ISO/IEC 20000 : a management guide / Michael Kunas. by Kunas, Michael ebrary, Inc Edition: Third edition. Publisher: Ely, Cambridgeshire : IT Governance Publishing, [2012]Copyright date: �2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Implementierung von Service-Qualit�at basierend auf ISO/IEC 20000 : Ein Management-Leitfaden / Michael Kunas. by Kunas, Michael ebrary, Inc Publisher: Cambridge : IT Governance Publishing, [2012]Copyright date: �2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Implementaci�on de Calidad de Servicio basada en ISO/IEC 20000 : Una Gu�ia de Gesti�on / Michael Kunas. by Kunas, Michael ebrary, Inc Publisher: Cambridge : IT Governance Publishing, 2012 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
4.		Implementing service quality based on ISO/IEC 20000 [electronic resource] : a management guide / Michael Kunas. by Kunas, Michael Safari eBooks Edition: 3rd ed. 2012 Other title: Implementing service quality based on IOS/IEC twenty thousand Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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