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	1.		Image from Amazon.com	Customer Knowledge Management [electronic resource] : Leveraging Soft Skills to Improve Customer Focus / by Soumit Sain, Silvio Wilde. by Sain, Soumit [author.] Wilde, Silvio [author.] SpringerLink (Online service) Series: Management for ProfessionalsPublisher: Cham : Springer International Publishing : Imprint: Springer, 2014 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.		Image from Amazon.com	Customer Knowledge Management [electronic resource] : Improving Customer Relationship through Knowledge Application / by Silvio Wilde. by Wilde, Silvio [author.] SpringerLink (Online service) Publisher: Berlin, Heidelberg : Springer Berlin Heidelberg, 2011 In: Springer eBooks Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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