"Build trust and influence, strengthen relationships, lead with resilience"--Cover

Includes bibliographical references and index

Section 1. What is emotional intelligence? Leading by feel ; Do you lead with emotional intelligence? / Annie McKee -- Section 2. Self-awareness: understand your emotions, know your behaviors. You can't manage emotions without knowing what they really are / Art Markman ; A vocabulary for your emotions / Susan David ; Are you sure you show respect? / Christine Porath -- Section 3. Manage your emotions. Make your emotions work for you / Susan David ; Defuse a challenging interaction ; Stay grounded in stressful moments / Leah Weiss ; Recovering from an emotional outburst / Susan David -- Section 4. Everyday emotional intelligence. Writing resonant emails / Andrew Brodsky ; Running powerful meetings / Annie McKee ; Giving difficult feedback / Monique Valcour ; Making smart decisions / Andrew Campbell, Jo Whitehead, and Sydney Finkelstein ; An emotional strategy for negotiations / Alison Wood Brooks ; Working across cultures / Andy Molinsky -- Section 5. Dealing with difficult people. Make your enemies your allies / Brian Uzzi and Shannon Dunlap ; How to deal with a passive-aggressive colleague / Amy Gallo ; What to do if you're a toxic handler / Sanda L. Robinson and Kira Schabram -- Section 6. Understand empathy. What is empathy? / Daniel Goleman ; Beyond empathy : the power of compassion / Daniel Goleman -- Section 7. Build your resilience. Resilience in the moment ; Cultivate resilience in tough times ; Practice self-compassion ; Don't endure; recharge / Shawn Achor and Michelle Gielan ; How resilient are you? / Manfred F.R. Kets de Vries -- Section 8. Developing emotional intelligence on your team. How to help someone develop emotional intelligence / Annie McKee ; Handling emotional outbusts on your team / Liane Davey ; How to manage your emotional culture / Sigal Barsade and Olivia A. O'Neill