Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.

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Publisher: Chicago, [Illinois] : ala editions, an imprint of the American Library Association, 2015Copyright date: copy©2015Edition: Third editionDescription: 1 online resource (233 pages) : illustrationsContent type:

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Includes bibliographical references and index.

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Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.