Performance Measurement with the Balanced Scorecard [electronic resource] : A Practical Approach to Implementation within SMEs / by Stefano Biazzo, Patrizia Garengo.

By:

Biazzo, Stefano [author.]

Contributor(s):

Series: SpringerBriefs in BusinessPublisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2012Description: X, 133 p. 59 illus. online resourceContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9783642247613

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Printed edition:: No titleDDC classification:

658.3 23

LOC classification:

HF5549-5549.5

Online resources:

Click here to access online

In: Springer eBooksSummary: Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

Item type:

eBooks

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Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

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