Description based on print version record.

Includes bibliographical references and index.

What is change management? -- Change projects : types and effects -- Project management approach to change -- Assessment and analysis of change -- Strategy and future state -- Planning and management -- Leadership and capability -- Stakeholders and communications -- Resilience and capacity -- Organisation alignment -- Culture and behaviours -- Employee motivation and skills -- Setting up for success -- Planning and preparing for change -- Making change happen -- Making change stick.