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The complete idiot's guide to great customer service [electronic resource] / by Ron Karr and Don Blohowiak.

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c1997Description: xxvi, 326 p. : ill. ; 24 cmOther title:

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eBooks

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Includes index.

Available also in a print edition.

Electronic reproduction. Boston, MA : Safari, 1997. Available via World Wide Web.

Mode of access: World Wide Web.

Made available through: Safari Books Online, LLC.