Instant messaging reference : a practical guide / Rachel Bridgewater, Meryl B. Cole.

By:

Bridgewater, Rachel

Contributor(s):

Series: Chandos information professional series2009Description: 1 online resource (1 ebook (xviii, 213 pages))Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781780631233
1780631235

Subject(s):

Genre/Form:

Electronic books.

Additional physical formats: Print version:: Instant messaging reference ; a practical guide.LOC classification:

Z711.45

Online resources:

Click here to access online

Contents:

Introduction -- Virtual reference: an overview and brief history -- IM Basics -- Basic IM reference -- Set-up and use -- Conducting the IM reference interview -- Managing patron expectations and staff attitudes -- Evaluating/updating service -- Taking your service to the next level: widgets, enterprise IM and collaborative IM -- Issues with IM reference -- Promoting your IM reference service.

Summary: Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential.

Item type:

eBooks

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Includes bibliographical references (pages 201-206) and index.

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential.

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