Includes bibliographical references and index.

Explaining to library staff and students how interlending and document supply operates in the United Kingdom, this title helps librarians overseas understand how to interact with UK libraries.

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Cover; Interlending and Document Supply in Britain Today; Copyright; Contents; List of figures and tables; About the authors; 1 Introduction; 2 The history of interlending anddocument supply in the UK; Notes; 3 The British Library and documentsupply services; Introduction; The collection; The British Library Integrated Catalogue; Using the Document Supply service; Third-party interlending; Reading rooms; Research services; Imaging services (reproductions); Non-registered/end-user access; Current awareness; Help and advice; Notes; 4 Co-operation in interlending anddocument supply.

Why is a framework needed?What types of organisation exist?; Strategic organisations; Operational organisations; Changing patterns of regional co-operation; Charging schemes; Conclusion; Suggestions for further reading; Notes; 5 Professional networking; CILIP; FIL; IFLA; Email group; Journals; Notes; 6 Interlending and document supply indifferent settings; IDS in public libraries; IDS in libraries in education; Libraries in government, industry and commerce; Health libraries; Libraries in different parts of the UK and Ireland; Appendix: websites; Notes.

7 Interlending and document supply:different sorts of materialsWhere do readers get their information from? And why do mistakes happen?; Verification and location; Appendix: websites; Notes; 8 Management systems forinterlending and document supply; Introduction; To buy or not to buy?; Procurement; Integrated or stand-alone?; Alternatives; What to do with the system once you have got it; Future development; Interlending beyond the IDS module; A few words on the suppliers; Thanks; Notes; 9 Delivery in interlending anddocument supply; Discover, locate, request; Loans; Notes.

10 The interlending and documentsupply departmentIDS in the library structure; Staffing; Organisation of work in the department; Customer care; Service standards; Statistics; Evaluating the performance of the department; Financial issues; Beyond IDS: career development; Notes; 11 Copyright; Introduction; Legislation; What is copyright?; Electronic signatures; Licences; Copyright in the electronic environment; Summary; Further reading; Notes; 12 International borrowing and lending; Requesting material; Supplying items to overseas libraries; Payment for international loans and photocopies.

ConclusionAppendix: useful websites; 13 A look at the future; Technology; Unmediated requests; Access to little used material; Organisational structure; Rising expectations; Conclusion; Notes; Glossary; Abbreviations; Definitions; Index.

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