Service quality in leisure and tourism [electronic resource] / Christine Williams and John Buswell.
Publication details: Wallingford, Oxon, UK ; Cambridge, MA : CABI Pub., c2003.Description: ix, 230 p. : illISBN:- 0851995411 (alk. paper)
- 9780851997636
- 910/.68/4 21
- G155.A1 W488 2003eb

Includes bibliographical references (p. 209-222) and index.
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.