Part I: E-Services in Public and Private Sector -- Open Innovation in Research Libraries-Myth or Reality?- News as a Service: Adoption of Web 2.0 by Online Newspapers -- Citizens Participation in Public Decisions: the Open Source Role -- A System Dynamics Model to Identify and Measure the Paper Digitization Advantages in Public Administration -- ICTs in an Ageing Society: an Overview of Emerging Research Streams -- Analyzing the structure and complexity of a service provision network: potential applications to network assessment -- Biometric Authentication and Authorization Infrastructures in Trusted Intra-organizational Relationships -- Reshaping eGovernment through Institutional Agents -- Patent Information System in R&D Strategies: Tasks, Techniques and On-line Search Tools. Part II: Organizational Change and Impact of IT -- ERP Acceptance: the Role of Affective Commitment -- Individual Readiness for Change in the Context of Enterprise Resource Planning System Implementation -- Changing Spaces for Social Learning in ERP Implementation: a Situational Analysis -- A Planning-oriented Approach for ERP Implementation in SMEs -- Motivators and Inhibitors to IT Infusion in Tourism SMEs -- The Utilization of Information Systems Security in SMEs in the South East of Ireland.-.

The ItAIS (http://www.itais.org) is the Italian chapter of the Association for Information Systems (AIS: http://www.aisnet.org), which brings together both individual and institutional members. The Italian chapter was established in 2003, and since then, it has promoted the exchange of ideas, experience and knowledge among academics and professionals in Italy who are devoted to the development, management, organization and use of Information Systems. The contents of this book are based on a selection of the best papers presented at the Annual Conference of the ItAIS, held in Costa Smeralda, Sardinia, Italy, in October 2009. The book recognizes the need to adopt an interdisciplinary approach, uniting different disciplines in both the theory and the practice of information systems to create a comprehensive work presenting the latest findings on this subject. The contributions aim to disseminate academic knowledge and will be particularly relevant to practitioners in the field.