Performance scorecards [electronic resource] : measuring the right things in the real world / Richard Y. Chang, Mark W. Morgan.
c2000Edition: 1st edDescription: 1 online resource (1 v.) : illSubject(s): Genre/Form: Additional physical formats: Print version:: Performance scorecards.Online resources:
Description based on print version record.
Includes bibliographical references.
The performance problem -- Setting the stage for scorecards -- Collect scorecard inputs -- Create your scorecard -- Cultivate your scorecard -- Cascade your scorecard -- Connect your scorecard -- Confirm your scorecard -- Knowing the score.