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	1.			Telephone courtesy & customer service [electronic resource] / Lloyd Finch. by Finch, Lloyd C Safari eBooks Series: Fifty-Minute series Edition: 3rd ed. c2000 Other title: Telephone courtesy and customer service Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.			Call center success [electronic resource] : essential skills for CSRs / Lloyd C. Finch. by Finch, Lloyd C Safari eBooks Series: Fifty-Minute seriesc2000 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.			Telephone courtesy & customer service [electronic resource] : be your company's lifeline to customers / Lloyd C. Finch. by Finch, Lloyd C Safari eBooks Series: Fifty-Minute series Edition: 4th ed. c2009 Other title: Telephone courtesy and customer service Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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