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Lean sigma methods and tools for service organizations [electronic resource] : the story of a cruise line transformation / Jaideep Motwani, Rob Ptacek, and Richard Fleming.
Series: Service systems and innovations in business and society collection2012Edition: 1st edDescription: 1 online resource (1 v.) : ill., facsimsISBN:- 9781606494080
- 1606494082
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Description based on print version record.
Includes bibliographical references and index.