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	1.			Telephone skills from A to Z [electronic resource] : the telephone doctor phone book / Nancy J. Friedman. by Friedman, Nancy J Safari eBooks Series: Fifty-Minute series Edition: Rev. ed. c2000 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	2.			Telemarketing tips from A to Z [electronic resource] : how to make every call a winner! / Nancy Friedman. by Friedman, Nancy J Safari eBooks Series: Fifty-Minute seriesc2001 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	3.			How to get your customers swearing by you, not at you [electronic resource] : telephone doctor's guide to customer service training / Nancy Friedman. by Friedman, Nancy J Safari eBooks c2008 Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)
	4.			54 golden nuggets [electronic resource] : the best of the telephone doctor : quick tips to cure your business communication ills / Nancy Friedman. by Friedman, Nancy J Safari eBooks c2011 Other title: Quick tips to cure your business communication ills Best of the telephone doctor Fifty-four golden nuggets Online resources: Click here to access online Availability: No items available. Place hold Save to lists Add to cart (remove)

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