Observing and registering emotional satisfaction of customer contacts [electronic resource] : for customer satisfaction & loyalty / H�useyin G�ung�or.

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Publication details: Amsterdam : Vossiuspers UvA, c2007.Description: xiii, 176 p. : illISBN:

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pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

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eBooks

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Includes bibliographical references.

pt. 1. Conceptual model, literature review and research questions -- pt. 2. ESCC surveys & results.

Electronic reproduction. Palo Alto, Calif. : ebrary, 2009. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.

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