Definitive guide to IT service metrics [electronic resource] / Kurt McWhirter and Ted Gaughan.

By: Contributor(s): 2012Description: 1 online resource (1 v.) : illSubject(s): Genre/Form: Additional physical formats: Print version:: Definitive Guide to It Service Metrics.Online resources:
Contents:
Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics.
Item type: eBooks
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Description based on print version record.

Includes bibliographical references.

Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics.

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